2020
EMNLP
EMNLP 2020
May I Ask Who’s Calling? Named Entity Recognition on Call Center Transcripts for Privacy Law Compliance
Abstract
AbstractWe investigate using Named Entity Recognition on a new type of user-generated text: a call center conversation. These conversations combine problems from spontaneous speech with problems novel to conversational Automated Speech Recognition, including incorrect recognition, alongside other common problems from noisy user-generated text. Using our own corpus with new annotations, training custom contextual string embeddings, and applying a BiLSTM-CRF, we match state-of- the-art results on our novel task.
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The Questioner
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Interdisciplinary Bridge
— Artificial Intelligence and Machine Learning and Natural Language Processing and Speech & Audio
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Keyword Pioneer
— privacy compliance
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Cross-Pollinator
— Artificial Intelligence, Computer Science, Computer Vision, Data Science & Analytics, Deep Learning, Healthcare & Medicine, Interdisciplinary, Knowledge & Reasoning, Machine Learning, Mathematics & Optimization, Natural Language Processing, Reinforcement Learning, Robotics, Security & Privacy, Speech & Audio