Learning to Match Representations is Better for End-to-End Task-Oriented Dialog System

AbstractDue to the rapid development with pre-trained language models, fully end-to-end Task-Oriented Dialogue (TOD) systems exhibit superior performance. How to achieve the ability to efficiently retrieve entities in cross-domain large-scale databases is a key issue. Most existing end-to-end Task-Oriented Dialogue systems suffer from the following problems: The ability to handle erroneous but easily confused entities needs to be improved; Matching information between contexts and entities is not captured, leading to weak modeling of domain-invariant and interpretable features, making it difficult to generalize to unseen domains. In this paper, we propose a method for knowledge retrieval driven by matching representations. The approach consists of a matching signal extractor for extracting matching representations between contexts and entities that have generic conceptual features and hence domain invariant properties, and an Attribute Filter for filtering irrelevant information to facilitate the re-selection of entities. Experiments on three standard benchmarks at the dialogue level and on large knowledge bases show that our retriever performs knowledge retrieval more efficiently than existing approaches.