2017
IJCNLP
IJCNLP 2017
IJCNLP-2017 Task 4: Customer Feedback Analysis
Abstract
AbstractThis document introduces the IJCNLP 2017 Shared Task on Customer Feedback Analysis. In this shared task we have prepared corpora of customer feedback in four languages, i.e. English, French, Spanish and Japanese. They were annotated in a common meanings categorization, which was improved from an ADAPT-Microsoft pivot study on customer feedback. Twenty teams participated in the shared task and twelve of them have submitted prediction results. The results show that performance of prediction meanings of customer feedback is reasonable well in four languages. Nine system description papers are archived in the shared tasks proceeding.
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Keyword Pioneer
— customer feedback analysis
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Hot Topic Early Bird
— intent classification
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Cross-Pollinator
— Artificial Intelligence, Computer Science, Computer Vision, Data Science & Analytics, Deep Learning, Healthcare & Medicine, Interdisciplinary, Knowledge & Reasoning, Machine Learning, Mathematics & Optimization, Natural Language Processing, Reinforcement Learning, Security & Privacy, Speech & Audio