Scaling Multi-Domain Dialogue State Tracking via Query Reformulation

AbstractWe present a novel approach to dialogue state tracking and referring expression resolution tasks. Successful contextual understanding of multi-turn spoken dialogues requires resolving referring expressions across turns and tracking the entities relevant to the conversation across turns. Tracking conversational state is particularly challenging in a multi-domain scenario when there exist multiple spoken language understanding (SLU) sub-systems, and each SLU sub-system operates on its domain-specific meaning representation. While previous approaches have addressed the disparate schema issue by learning candidate transformations of the meaning representation, in this paper, we instead model the reference resolution as a dialogue context-aware user query reformulation task – the dialog state is serialized to a sequence of natural language tokens representing the conversation. We develop our model for query reformulation using a pointer-generator network and a novel multi-task learning setup. In our experiments, we show a significant improvement in absolute F1 on an internal as well as a, soon to be released, public benchmark respectively.