When2Call: When (not) to Call Tools

AbstractLeveraging external tools is a key feature for modern Language Models (LMs) to expand their capabilities and integrate them into existing systems. However, existing benchmarks primarily focus on the accuracy of tool calling—whether the correct tool is called with the correct parameters—and less on evaluating when LMs should (not) call tools. We develop a new benchmark, When2Call, which evaluates tool-calling decision-making: when to generate a tool call, when to ask follow-up questions and when to admit the question can’t be answered with the tools provided. We find that state-of-the-art tool-calling LMs show significant room for improvement on When2Call, indicating the importance of this benchmark. We also develop a training set for When2Call and leverage the multiple-choice nature of the benchmark to develop a preference optimization training regime, which shows considerably more improvement than traditional fine-tuning. We release the benchmark and training data as well as evaluation scripts.