EKRAG: Benchmark RAG for Enterprise Knowledge Question Answering

AbstractRetrieval-augmented generation (RAG) offers a robust solution for developing enterprise internal virtual assistants by leveraging domain-specific knowledge and utilizing information from frequently updated corporate document repositories. In this work, we introduce the Enterprise-Knowledge RAG (EKRAG) dataset to benchmark RAG for enterprise knowledge question-answering (QA) across a diverse range of corporate documents, such as product releases, technical blogs, and financial reports. Using EKRAG, we systematically evaluate various retrieval models and strategies tailored for corporate content. We propose novel embedding-model (EM)-as-judge and ranking-model (RM)-as-judge approaches to assess answer quality in the context of enterprise information. Combining these with the existing LLM-as-judge method, we then comprehensively evaluate the correctness, relevance, and faithfulness of generated answers to corporate queries. Our extensive experiments shed light on optimizing RAG pipelines for enterprise knowledge QA, providing valuable guidance for practitioners. This work contributes to enhancing information retrieval and question-answering capabilities in corporate environments that demand high degrees of factuality and context-awareness.