Identifying Small Talk in Natural Conversations

AbstractSmall talk is part and parcel of human interaction and is rather employed to communicate values and opinions than pure information. Despite small talk being an omnipresent phenomenon in spoken language, it is difficult to identify: Small talk is situated, i.e., for interpreting a string of words or discourse units, outside references such as the context of the interlocutors and their previous experiences have to be interpreted.In this paper, we present a dataset of natural conversation annotated with a theoretically well-motivated distillation of what constitutes small talk. This dataset comprises of verbatim transcribed public service encounters in German authorities and are the basis for empirical work in administrative policy on how the satisfaction of the citizen manifests itself in the communication with the authorities. We show that statistical models achieve comparable results to those of state-of-the-art LLMs.