AcnEmpathize: A Dataset for Understanding Empathy in Dermatology Conversations

AbstractEmpathy is critical for effective communication and mental health support, and in many online health communities people anonymously engage in conversations to seek and provide empathetic support. The ability to automatically recognize and detect empathy contributes to the understanding of human emotions expressed in text, therefore advancing natural language understanding across various domains. Existing empathy and mental health-related corpora focus on broader contexts and lack domain specificity, but similarly to other tasks (e.g., learning distinct patterns associated with COVID-19 versus skin allergies in clinical notes), observing empathy within different domains is crucial to providing tailored support. To address this need, we introduce AcnEmpathize, a dataset that captures empathy expressed in acne-related discussions from forum posts focused on its emotional and psychological effects. We find that transformer-based models trained on our dataset demonstrate excellent performance at empathy classification. Our dataset is publicly released to facilitate analysis of domain-specific empathy in online conversations and advance research in this challenging and intriguing domain.