← Authors

Ayush Kumar

21 papers · 2015–2025 · 5 conferences · across top CS/AI conferences

Achievements

🐝 Cross-Pollinator (15) πŸƒ Academic Marathon (10) 🌈 Renaissance Researcher (5) πŸŒ‰ Interdisciplinary Bridge πŸ—ΊοΈ Taxonomy Completionist (43) 🧭 Keyword Pioneer 🐣 Hot Topic Early Bird 🌍 Conference Polyglot (5) 🀝 Dynamic Duo (11) ❓ The Questioner (4) ⚑ Prolific Year (5) πŸ’Ž Century Club (21) πŸ—ƒοΈ Keyword Collector (81) πŸ”₯ Unstoppable (6)

Conferences

INTERSPEECH (7) EMNLP (5) NAACL (4) SEMEVAL (3) COLING (2)

Top co-authors

Jithendra Vepa (11) Varun Nathan (6) Asif Ekbal (3) Digvijay Ingle (3) Rishabh Tripathi (3) Cijo George (3) Kawin Mayilvaghanan (2) Ashutosh Modi (2) Keshav Bansal (2) Digvijay Anil Ingle (2)

Keywords

domain adaptation (4) contact center (4) representation learning (3) language model (3) sentiment analysis (3) few-shot learning (3) text classification (3) convolutional neural network (3) speech processing (2) large language model (2) call summarization (2) abstractive summarization (2) code-mixed text (2) automatic speech recognition (2) spoken language understanding (2) long short-term memory (2) speech recognition (1) data augmentation (1) natural language inference (1) direct preference optimization (1)

Papers

Spot the BlindSpots: Systematic Identification and Quantification of Fine-Grained LLM Biases in Contact Center Call Summarization EMNLP 2025
PROPEL: Prompt Optimization with Expert Priors for Small and Medium-sized LLMs NAACL 2025
Tweak to Trust: Assessing the Reliability of Summarization Metrics in Contact Centers via Perturbed Summaries NAACL 2024
Can probing classifiers reveal the learning by contact center large language models?: No, it doesn’t! NAACL 2024
The Paradox of Preference: A Study on LLM Alignment Algorithms and Data Acquisition Methods NAACL 2024
Investigating the Role and Impact of Disfluency on Summarization EMNLP 2023
Listening To Silences In Contact Center Conversations Using Textual Cues INTERSPEECH 2023
What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls INTERSPEECH 2023
COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery INTERSPEECH 2023
Tailored Real-Time Call Summarization System for Contact Centers INTERSPEECH 2023
Investigating the Characteristics of a Transformer in a Few-Shot Setup: Does Freezing Layers in RoBERTa Help? EMNLP 2022
Partially Humanizing Weak Supervision: Towards a Better Low Resource Pipeline for Spoken Language Understanding EMNLP 2022
Real-Time Monitoring of Silences in Contact Center Conversations INTERSPEECH 2022
Does Utterance entails Intent?: Evaluating Natural Language Inference Based Setup for Few-Shot Intent Detection INTERSPEECH 2022
What BERT Based Language Model Learns in Spoken Transcripts: An Empirical Study EMNLP 2021
PhonemeBERT: Joint Language Modelling of Phoneme Sequence and ASR Transcript INTERSPEECH 2021
BAKSA at SemEval-2020 Task 9: Bolstering CNN with Self-Attention for Sentiment Analysis of Code Mixed Text SEMEVAL 2020
BAKSA at SemEval-2020 Task 9: Bolstering CNN with Self-Attention for Sentiment Analysis of Code Mixed Text COLING 2020
IIT-TUDA at SemEval-2016 Task 5: Beyond Sentiment Lexicon: Combining Domain Dependency and Distributional Semantics Features for Aspect Based Sentiment Analysis SEMEVAL 2016
A Hybrid Deep Learning Architecture for Sentiment Analysis COLING 2016
IITPSemEval: Sentiment Discovery from 140 Characters SEMEVAL 2015