Jithendra Vepa

24 papers · 2018–2024 · 2 conferences · across top CS/AI conferences

Achievements

🐣 Hot Topic Early Bird 🌉 Interdisciplinary Bridge 🧭 Keyword Pioneer 🌍 Conference Polyglot (2) 🏃 Academic Marathon (6) 🐝 Cross-Pollinator (11) 🌈 Renaissance Researcher (9) 🗺️ Taxonomy Completionist (57) 🏆 Keyword Champion (7) 🤝 Dynamic Duo (11) ❓ The Questioner (3) 💎 Century Club (24) 📈 Trend Setter 🗃️ Keyword Collector (110) ⚡ Prolific Year (7)

Conferences

INTERSPEECH (18) EMNLP (6)

Top co-authors

Ayush Kumar (11) Cijo George (7) Aashraya Sachdeva (4) Anup Pattnaik (3) Srikanth Konjeti (3) Rishabh Tripathi (3) Varun Nathan (3) Digvijay Anil Ingle (3) Krishnachaitanya Gogineni (2) Mukuntha Narayanan Sundararaman (2)

Research topics

Keywords

contact center (7) automatic speech recognition (6) large language model (4) representation learning (3) domain adaptation (3) few-shot learning (3) text classification (3) speech recognition (3) speech processing (3) language model (3) silence detection (2) call center (2) topic modeling (2) speech emotion recognition (2) spoken language understanding (2) natural language processing (2) intent detection (2) natural language inference (1) knowledge distillation (1) knowledge transfer (1)

Papers

Leveraging large language models for post-transcription correction in contact centers INTERSPEECH 2024

Detection of background agents speech in contact centers INTERSPEECH 2024

Improving Hierarchical Text Clustering with LLM-guided Multi-view Cluster Representation EMNLP 2024

Probing the Depths of Language Models’ Contact-Center Knowledge for Quality Assurance EMNLP 2024

Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations INTERSPEECH 2023

Tailored Real-Time Call Summarization System for Contact Centers INTERSPEECH 2023

Listening To Silences In Contact Center Conversations Using Textual Cues INTERSPEECH 2023

What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls INTERSPEECH 2023

COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery INTERSPEECH 2023

CauSE: Causal Search Engine for Understanding Contact-Center Conversations INTERSPEECH 2023

Investigating the Role and Impact of Disfluency on Summarization EMNLP 2023

Partially Humanizing Weak Supervision: Towards a Better Low Resource Pipeline for Spoken Language Understanding EMNLP 2022

Does Utterance entails Intent?: Evaluating Natural Language Inference Based Setup for Few-Shot Intent Detection INTERSPEECH 2022

Real-Time Monitoring of Silences in Contact Center Conversations INTERSPEECH 2022

Interpretabilty of Speech Emotion Recognition modelled using Self-Supervised Speech and Text Pre-Trained Embeddings INTERSPEECH 2022

Investigating the Characteristics of a Transformer in a Few-Shot Setup: Does Freezing Layers in RoBERTa Help? EMNLP 2022

PhonemeBERT: Joint Language Modelling of Phoneme Sequence and ASR Transcript INTERSPEECH 2021

Addressing Compliance in Call Centers with Entity Extraction INTERSPEECH 2021

Audio Segmentation Based Conversational Silence Detection for Contact Center Calls INTERSPEECH 2021

What BERT Based Language Model Learns in Spoken Transcripts: An Empirical Study EMNLP 2021

Leveraging Second-Order Log-Linear Model for Improved Deep Learning Based ASR Performance INTERSPEECH 2018

Speech Emotion Recognition Using Spectrogram & Phoneme Embedding INTERSPEECH 2018

Hierarchical Accent Determination and Application in a Large Scale ASR System INTERSPEECH 2018

CACTAS - Collaborative Audio Categorization and Transcription for ASR Systems INTERSPEECH 2018