Re-FRAME the Meeting Summarization SCOPE: Fact-Based Summarization and Personalization via Questions

AbstractMeeting summarization with large language models (LLMs) remains error-prone, often producing outputs with hallucinations, omissions, and irrelevancies. We present FRAME, a modular pipeline that reframes summarization as a semantic enrichment task. FRAME extracts and scores salient facts, organizes them thematically, and uses these to enrich an outline into an abstractive summary. To personalize summaries, we introduce SCOPE, a reason-out-loud protocol that has the model build a reasoning trace by answering nine questions before content selection. For evaluation, we propose P-MESA, a multi-dimensional, reference-free evaluation framework to assess if a summary fits a target reader. P-MESA reliably identifies error instances, achieving ≥ 89% balanced accuracy against human annotations and strongly aligned with human severity ratings (𝜌 ≥ 0.70). On QMSum and FAME, FRAME reduces hallucination and omission by 2 out of 5 points (measured with MESA), while SCOPE improves knowledge fit and goal alignment over prompt-only baselines. Our findings advocate for rethinking summarization to improve control, faithfulness, and personalization.