User-Centric Design Paradigms for Trust and Control in Human-LLM-Interactions: A Survey

AbstractAs LLMs become widespread, trust in their behavior becomes increasingly important. For NLP research, it is crucial to ensure that not only AI designers and developers, but also end users, are enabled to control the properties of trustworthy LLMs, such as transparency, privacy, or accuracy. However, involving end users in this process remains a practical challenge. Based on a design-centered survey of methods developed in recent papers from HCI and NLP venues, this paper proposes seven design paradigms that can be integrated in NLP research to enhance end-user control over the trustworthiness of LLMs. We discuss design gaps and challenges of applying these paradigms in NLP and propose future research directions.