LACIE: Listener-Aware Finetuning for Calibration in Large Language Models
Abstract
When answering questions, large language models (LLMs) can convey not only an answer to the question, but a level of confidence about the answer being correct. This includes explicit markers of confidence (e.g. giving a numeric confidence score) as well as implicit markers, like using an authoritative tone or elaborating with additional knowledge of a subject. For LLMs to be trustworthy sources of knowledge, the confidence they convey should match their actual expertise on a topic; however, this is currently not the case, with most models tending towards overconfidence. To calibrate both implicit and explicit confidence markers, we introduce a pragmatic, listener-aware finetuning method (LACIE) that directly models the listener, considering not only whether an answer is right, but whether it will be accepted by a listener. Specifically, we cast calibration as a preference optimization problem, creating data via a two-agent speaker-listener game, where a speaker model’s outputs are judged by a simulated listener. We then finetune three different LLMs (Mistral-7B, Llama3-8B, Llama3-70B) with LACIE, and show that the models resulting from this multi-agent optimization are better calibrated on TriviaQA with respect to a simulated listener. Crucially, these trends transfer to human listeners, helping them correctly predict model correctness: we conduct a human evaluation where annotators accept or reject an LLM’s answers to trivia questions, finding that training with LACIE results in 47% fewer incorrect answers being accepted while maintaining the same level of acceptance for correct answers. Furthermore, LACIE generalizes to another dataset, resulting in a large increase in truthfulness on TruthfulQA when trained on TriviaQA. Our analysis indicates that LACIE leads to a better separation in confidence between correct and incorrect examples. Qualitatively, we find that a LACIE-trained model hedges more when uncertain and adopts implicit cues to signal certainty when it