Tools Impact on the Quality of Annotations for Chat Untangling

AbstractThe quality of the annotated data directly influences in the success of supervised NLP models. However, creating annotated datasets is often time-consuming and expensive. Although the annotation tool takes an important role, we know little about how it influences annotation quality. We compare the quality of annotations for the task of chat-untangling made by non-experts annotators using two different tools. The first is SLATE, an existing command-line based tool, and the second is Parlay, a new tool we developed that integrates mouse interaction and visual links. Our experimental results indicate that, while both tools perform similarly in terms of annotation quality, Parlay offers a significantly better user experience.